Troubleshooting with Fiddler

If the Firefox extension doesn't work for you, follow the steps here to collect information that will help us find the problem.

Important: you must follow every step. If you do not, you will send us a useless file, and you will only waste everyone's time.

1. Use Firefox.
2. Download, install and start Fiddler.
3. In Firefox, go to Tools → Options → Advanced → Network → Settings, and make sure that "Use system proxy settings" is checked.
4. Enable decryption of HTTPS traffic and configure Firefox with the Fiddler root certificate:
   • In Fiddler, go to Tools → Fiddler Options → HTTPS, and tick the "Decrypt HTTPS Traffic" checkbox, and confirm the warnings. Then, click "Export Fiddler Root Certificate to Desktop".
   • In Firefox, go to Tools → Options → Advanced → Encryption → View Certificates. Open the "Authorities" tab. Click "Import". Select the .CER file from your desktop. Tick the "Trust this CA to identify web sites" checkbox.
5. At this point, pages and files you visit in Firefox should show up in Fiddler. If they don't, make sure Firefox is configured to use Fiddler. Configure Firefox manually, if necessary.
6. Close all Firefox tabs, clear the Firefox cache, and delete all sessions in Fiddler (Edit → Remove → All Sessions).
7. Go to the game's page on Facebook, and reproduce the problem.
8. Go back to Fiddler, and select File → Save → All Sessions...
9. Save the session archive, and e-mail it to . If the file is too big for e-mail, upload it to a free file host like MediaFire, and e-mail us the link.