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Troubleshooting Flash errors

Follow the steps here to collect information that will help us find problems causing Flash errors.

Important: you must follow every step. If you do not, you will send us a useless file, and you will only waste everyone’s time.

  1. Use Waterfox (or another supported browser).
  2. Download and install the Debug Flash Player:
  3. Close Waterfox.
  4. Locate the following directory (replace username with your computer username):
    Macintosh OS X: /Library/Application Support/Macromedia
    Windows 95/98/ME: %HOMEDRIVE%\%HOMEPATH%
    Windows 2000/XP: C:\Documents and Settings\username
    Windows Vista/7/8:C:\Users\username
    Linux: /home/username
  5. Create the file mm.cfg in the above directory, with this content:
    ErrorReportingEnable=1
    TraceOutputFileEnable=1
    SuppressDebuggerExceptionDialogs=1
    Make sure that the file is not created with a hidden extension (e.g. .txt). One correct way to create the file is:
    1. Open Notepad
    2. Copy the 3 lines above and paste them into Notepad
    3. Go to FileSave
    4. Navigate to the directory described in step 4
    5. This is important: In the Save as type dropdown, select All files
    6. Type mm.cfg in the File name field
    7. Click Save
  6. Open Waterfox. Open this link. The box should say “Using DEBUG version of Flash”. If the box says “Using NON-DEBUG version of Flash”, the above steps didn’t work. You will need to find the problem and try again.
  7. Go to the game’s page on Facebook, and reproduce the problem.
  8. Locate the file flashlog.txt in the following directory:
    Windows 95/98/ME/2000/XP:C:\Documents and Settings\username\Application Data\Macromedia\Flash Player\Logs
    Windows Vista/7/8: C:\Users\username\AppData\Roaming\Macromedia\Flash Player\Logs
    Macintosh OS X: /Users/username/Library/Preferences/Macromedia/Flash Player/Logs/
    Linux: /home/username/.macromedia/Flash_Player/Logs/
    Note that on Windows, the AppData directory is hidden by default. You can access it by typing the path in the Address/Location bar, or by enabling display of hidden files.
  9. E-mail the file to .
  10. After troubleshooting ends, you should delete the files mm.cfg and flashlog.txt, and install the latest regular version of Adobe Flash Player to undo troubleshooting-related changes to your computer.